Privacy Policy

1. Introduction

Dip & Dow Glass Works LLC ("we", "our", or "us") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our website (dipanddowglassworks.com) and our services.

2. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Information: Information by which you may be personally identified, such as your name, postal address, e-mail address, and telephone number. We collect this when you fill out contact forms or request an estimate.
• Technical Information: Information about your internet connection, the equipment you use to access our website, and usage details collected automatically through cookies and analytics tools (e.g., Google Analytics).

3. How We Use Your Information

We use the information we collect about you or that you provide to us to:

• Provide you with information, estimates, or services that you request from us.
• Fulfill our obligations and enforce our rights arising from any contracts entered into between you and us.
• Notify you about changes to our website or any products or services we offer.
• Communicate with you regarding project scheduling, updates, and customer support via email, phone calls, or SMS.

4. SMS & Mobile Data Privacy

We utilize SMS and text messaging to communicate effectively regarding your quotes and projects. We hold your mobile data to the highest standard of privacy:

5. Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may disclose personal information that we collect or you provide as described in this privacy policy:

• To contractors, service providers, and other third parties we use strictly to support our business operations (e.g., software platforms like GoHighLevel for managing customer relationships). These third parties are bound by contractual obligations to keep personal information confidential.
• To fulfill the purpose for which you provide it.
• To comply with any court order, law, or legal process, including responding to any government or regulatory request.

*Note: As stated in Section 4, this disclosure explicitly excludes mobile numbers and SMS consent data for marketing purposes.

6. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website.

7. Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the website home page. The date the privacy policy was last revised is identified at the top of the page.