Terms & Conditions

1. Introduction

Welcome to Dip & Dow Glass Works LLC ("Company", "we", "our", "us"). These Terms and Conditions govern your use of our website located at dipanddowglassworks.com (together or individually "Service") operated by Dip & Dow Glass Works LLC.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

2. Services and Estimates

We specialize in the installation, repair, and sale of custom glass doors, walls, windows, accent walls, and mirrors. Because every project is 100% custom, any estimates provided online or over the phone are preliminary. Final pricing is established only after a professional field survey and measurement by our team.

3. SMS & Communication Policy

To ensure effective communication regarding your quotes, estimates, and project schedules, we utilize SMS and email messaging in compliance with industry standards.

• Consent & Opt-In: By providing your phone number through our website forms, you explicitly consent to receive text messages (SMS) and phone calls from Dip & Dow Glass Works LLC regarding your inquiries, service updates, scheduling, and occasional promotional offers.
• Opt-Out: You can cancel the SMS service at any time. Simply text "STOP" to the shortcode or number sending the message. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, simply contact us to resume communications.
• Help: If you experience issues with our messaging program, reply with the keyword "HELP" for more assistance, or get help directly by calling +1 470-934-2359 or emailing [email protected].
• Message & Data Rates: Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have questions about your text or data plan, please contact your wireless provider.
• Carrier Liability: Carriers are not liable for delayed or undelivered messages.
• Privacy of Mobile Data: We deeply respect your privacy. Mobile information and SMS consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. All personal information collected is solely for internal communication and project management.

4. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Dip & Dow Glass Works LLC and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries.

5. Limitation of Liability

In no event shall Dip & Dow Glass Works LLC, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.

6. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law provisions.